Privacy Policy

Effective Date: May 16, 2026
Company: A Hug Away
Website: ahugaway.com

A Hug Away respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, contact us, or request information about our home healthcare, hospice, companion sitter, therapy, nursing, and related services.

Information We Collect
We may collect information that you voluntarily provide to us, including:

Your name
Phone number
Email address
Address or service location
Insurance information
Information about the type of care or service you are requesting
Any message or details submitted through our website forms, phone calls, emails, or other communication channels

We may also collect limited website usage information, such as browser type, pages visited, device information, and general analytics data to help us improve our website and user experience.

How We Use Your Information
We may use your information to:

Respond to your questions or service requests
Contact you about home healthcare, hospice, therapy, nursing, sitter, or related services
Verify service needs, insurance details, or care eligibility
Schedule consultations, assessments, or follow-up communication
Improve our website, services, and customer experience
Comply with legal, regulatory, licensing, and healthcare-related obligations
Protect the rights, safety, and security of our patients, clients, staff, and organization

Health Information and HIPAA
Because A Hug Away provides healthcare-related services, some information you share with us may be considered health information or protected health information under applicable laws, including HIPAA when applicable.

We are committed to protecting health-related information and using it only for appropriate purposes, such as treatment coordination, payment, healthcare operations, legal compliance, or as otherwise permitted or required by law.

This website Privacy Policy does not replace any required HIPAA Notice of Privacy Practices. Patients or clients may receive additional privacy notices that explain their rights regarding medical or health information.

Sharing of Information
We do not sell your personal health information.

We may share information only when necessary and appropriate, including with:

Authorized staff, care coordinators, nurses, therapists, caregivers, or service providers
Insurance providers or payment processors, when needed
Healthcare professionals involved in your care
Vendors or technology providers who help us operate our website, communications, or business systems
Government agencies, regulators, or legal authorities when required by law
Other parties with your consent or as permitted by applicable law

Website Forms and Communication
Please avoid submitting urgent medical concerns through website forms. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
Submitting a form through our website does not create a patient-provider relationship until services are formally accepted, verified, and arranged by A Hug Away.

Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, and enhance the visitor experience.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, email, or electronic transmission method is completely secure. We encourage users to avoid sending highly sensitive information through unsecured channels.

Third-Party Links
Our website may contain links to third-party websites, platforms, or resources. A Hug Away is not responsible for the privacy practices, content, or security of third-party websites.

Your Privacy Rights
Depending on applicable law and the type of information involved, you may have the right to:

Request access to certain personal or health information
Request corrections to inaccurate information
Ask questions about how your information is used
Request limitations on certain communications
Withdraw certain permissions where applicable
File a privacy-related complaint

Requests involving medical or protected health information may be handled according to applicable healthcare privacy laws and internal privacy procedures.

Children’s Privacy
Our website is intended for general informational use and is not directed toward children. We do not knowingly collect personal information from children without appropriate consent from a parent, guardian, or authorized representative.

Changes to This Privacy Policy
A Hug Away may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
A Hug Away
Phone: 832-437-1983
Email: info@ahugaway.com
Address: 1203 Avenue D. Katy, TX 77493

For privacy-related concerns involving health information, please ask to speak with the Privacy Officer or the appropriate administrative representative.